{"id":1838,"date":"2026-07-28T02:52:31","date_gmt":"2026-07-28T02:52:31","guid":{"rendered":"https:\/\/flora-paris.com.vn\/?page_id=1838"},"modified":"2026-07-28T03:05:13","modified_gmt":"2026-07-28T03:05:13","slug":"chinh-sach-doi-tra-hang","status":"publish","type":"page","link":"https:\/\/flora-paris.com.vn\/en\/chinh-sach-doi-tra-hang\/","title":{"rendered":"Ch\u00ednh S\u00e1ch \u0110\u1ed5i\/ Tr\u1ea3 H\u00e0ng"},"content":{"rendered":"\t\t
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CH\u00cdNH S\u00c1CH \u0110\u1ed4I\/TR\u1ea2 H\u00c0NG<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FLORA PARIS lu\u00f4n mong mu\u1ed1n mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng s\u1ea3n ph\u1ea9m v\u00e0 tr\u1ea3i nghi\u1ec7m mua s\u1eafm t\u1ed1t nh\u1ea5t. Ch\u00ednh s\u00e1ch \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh mua s\u1eafm t\u1ea1i website.<\/p>

1. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng<\/h2>

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u \u0111\u1ed5i ho\u1eb7c tr\u1ea3 s\u1ea3n ph\u1ea9m trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>

  • S\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i do qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t.<\/p><\/li>

  • S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n.<\/p><\/li>

  • Giao sai s\u1ea3n ph\u1ea9m, sai dung t\u00edch ho\u1eb7c sai s\u1ed1 l\u01b0\u1ee3ng so v\u1edbi \u0111\u01a1n h\u00e0ng \u0111\u00e3 x\u00e1c nh\u1eadn.<\/p><\/li>

  • S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean v\u1eb9n, ch\u01b0a qua s\u1eed d\u1ee5ng v\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u1ed5i\/tr\u1ea3 theo quy \u0111\u1ecbnh c\u1ee7a FLORA PARIS.<\/p><\/li><\/ul>

    2. \u0110i\u1ec1u ki\u1ec7n s\u1ea3n ph\u1ea9m<\/h2>

    \u0110\u1ec3 \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn \u0111\u1ed5i ho\u1eb7c tr\u1ea3, s\u1ea3n ph\u1ea9m c\u1ea7n \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau:<\/p>

    • C\u00f2n nguy\u00ean tem, nh\u00e3n, h\u1ed9p v\u00e0 bao b\u00ec ban \u0111\u1ea7u (n\u1ebfu c\u00f3).<\/p><\/li>

    • Ch\u01b0a qua s\u1eed d\u1ee5ng ho\u1eb7c kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u t\u00e1c \u0111\u1ed9ng l\u00e0m thay \u0111\u1ed5i t\u00ecnh tr\u1ea1ng ban \u0111\u1ea7u c\u1ee7a s\u1ea3n ph\u1ea9m.<\/p><\/li>

    • C\u00f3 h\u00f3a \u0111\u01a1n mua h\u00e0ng ho\u1eb7c th\u00f4ng tin x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng.<\/p><\/li>

    • G\u1eedi y\u00eau c\u1ea7u \u0111\u1ed5i\/tr\u1ea3 trong th\u1eddi gian quy \u0111\u1ecbnh.<\/p><\/li><\/ul>

      3. Th\u1eddi gian y\u00eau c\u1ea7u \u0111\u1ed5i\/tr\u1ea3<\/h2>

      Kh\u00e1ch h\u00e0ng vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi FLORA PARIS trong v\u00f2ng [03\u201307] ng\u00e0y<\/strong> k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>

      Sau th\u1eddi gian tr\u00ean, FLORA PARIS c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u \u0111\u1ed5i\/tr\u1ea3 n\u1ebfu kh\u00f4ng thu\u1ed9c c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u01b0\u1ee3c ph\u00e1p lu\u1eadt quy \u0111\u1ecbnh.<\/p>

      4. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng<\/h2>

      FLORA PARIS c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i \u0111\u1ed5i\/tr\u1ea3 \u0111\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>

      • S\u1ea3n ph\u1ea9m \u0111\u00e3 qua s\u1eed d\u1ee5ng ho\u1eb7c c\u00f3 d\u1ea5u hi\u1ec7u s\u1eed d\u1ee5ng.<\/p><\/li>

      • Bao b\u00ec, tem ni\u00eam phong ho\u1eb7c ph\u1ee5 ki\u1ec7n \u0111i k\u00e8m kh\u00f4ng c\u00f2n nguy\u00ean v\u1eb9n.<\/p><\/li>

      • H\u01b0 h\u1ecfng do b\u1ea3o qu\u1ea3n ho\u1eb7c s\u1eed d\u1ee5ng kh\u00f4ng \u0111\u00fang h\u01b0\u1edbng d\u1eabn.<\/p><\/li>

      • Kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u ho\u1eb7c kh\u00f4ng c\u00f2n y\u00eau th\u00edch m\u00f9i h\u01b0\u01a1ng sau khi \u0111\u00e3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/p><\/li>

      • S\u1ea3n ph\u1ea9m thu\u1ed9c ch\u01b0\u01a1ng tr\u00ecnh thanh l\u00fd, gi\u1ea3m gi\u00e1 \u0111\u1eb7c bi\u1ec7t ho\u1eb7c \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i\/tr\u1ea3 (n\u1ebfu c\u00f3).<\/p><\/li><\/ul>

        5. Quy tr\u00ecnh \u0111\u1ed5i\/tr\u1ea3<\/h2>

        \u0110\u1ec3 y\u00eau c\u1ea7u \u0111\u1ed5i ho\u1eb7c tr\u1ea3 h\u00e0ng, kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n theo c\u00e1c b\u01b0\u1edbc sau:<\/p>

        1. Li\u00ean h\u1ec7 v\u1edbi FLORA PARIS qua hotline, email ho\u1eb7c c\u00e1c k\u00eanh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p><\/li>

        2. Cung c\u1ea5p th\u00f4ng tin \u0111\u01a1n h\u00e0ng v\u00e0 h\u00ecnh \u1ea3nh s\u1ea3n ph\u1ea9m (n\u1ebfu c\u1ea7n).<\/p><\/li>

        3. Ch\u1edd x\u00e1c nh\u1eadn t\u1eeb b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p><\/li>

        4. G\u1eedi s\u1ea3n ph\u1ea9m theo h\u01b0\u1edbng d\u1eabn c\u1ee7a FLORA PARIS.<\/p><\/li>

        5. Sau khi ki\u1ec3m tra v\u00e0 x\u00e1c nh\u1eadn \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n, FLORA PARIS s\u1ebd ti\u1ebfn h\u00e0nh \u0111\u1ed5i s\u1ea3n ph\u1ea9m ho\u1eb7c ho\u00e0n ti\u1ec1n theo ch\u00ednh s\u00e1ch \u00e1p d\u1ee5ng.<\/p><\/li><\/ol>

          6. Chi ph\u00ed \u0111\u1ed5i\/tr\u1ea3<\/h2>

          • Tr\u01b0\u1eddng h\u1ee3p l\u1ed7i thu\u1ed9c v\u1ec1 FLORA PARIS ho\u1eb7c \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n, FLORA PARIS s\u1ebd h\u1ed7 tr\u1ee3 chi ph\u00ed \u0111\u1ed5i\/tr\u1ea3 theo ch\u00ednh s\u00e1ch hi\u1ec7n h\u00e0nh.<\/p><\/li>

          • Tr\u01b0\u1eddng h\u1ee3p y\u00eau c\u1ea7u \u0111\u1ed5i\/tr\u1ea3 kh\u00f4ng xu\u1ea5t ph\u00e1t t\u1eeb l\u1ed7i c\u1ee7a FLORA PARIS, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ecbu c\u00e1c chi ph\u00ed v\u1eadn chuy\u1ec3n v\u00e0 chi ph\u00ed ph\u00e1t sinh (n\u1ebfu c\u00f3).<\/p><\/li><\/ul>

            7. Ho\u00e0n ti\u1ec1n<\/h2>

            N\u1ebfu \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n ho\u00e0n ti\u1ec1n, FLORA PARIS s\u1ebd th\u1ef1c hi\u1ec7n ho\u00e0n ti\u1ec1n th\u00f4ng qua ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ph\u00f9 h\u1ee3p ho\u1eb7c theo th\u1ecfa thu\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>

            Th\u1eddi gian ho\u00e0n ti\u1ec1n c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y thu\u1ed9c v\u00e0o ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n v\u00e0 quy tr\u00ecnh x\u1eed l\u00fd c\u1ee7a \u0111\u01a1n v\u1ecb cung c\u1ea5p d\u1ecbch v\u1ee5 thanh to\u00e1n.<\/p>

            8. L\u01b0u \u00fd<\/h2>

            \u0110\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m n\u01b0\u1edbc hoa, do \u0111\u1eb7c th\u00f9 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111i\u1ec1u ki\u1ec7n b\u1ea3o qu\u1ea3n, FLORA PARIS khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng ki\u1ec3m tra k\u1ef9 th\u00f4ng tin s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi \u0111\u1eb7t h\u00e0ng.<\/p>

            Trong tr\u01b0\u1eddng h\u1ee3p ph\u00e1t hi\u1ec7n s\u1ea3n ph\u1ea9m c\u00f3 d\u1ea5u hi\u1ec7u b\u1ea5t th\u01b0\u1eddng ho\u1eb7c c\u00f3 sai s\u00f3t t\u1eeb ph\u00eda FLORA PARIS, kh\u00e1ch h\u00e0ng vui l\u00f2ng li\u00ean h\u1ec7 ngay \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            CH\u00cdNH S\u00c1CH \u0110\u1ed4I\/TR\u1ea2 H\u00c0NG FLORA PARIS lu\u00f4n mong mu\u1ed1n mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng s\u1ea3n ph\u1ea9m v\u00e0 tr\u1ea3i nghi\u1ec7m mua s\u1eafm t\u1ed1t nh\u1ea5t. Ch\u00ednh s\u00e1ch \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng d\u01b0\u1edbi \u0111\u00e2y \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh mua s\u1eafm t\u1ea1i website. 1. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng Kh\u00e1ch h\u00e0ng…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-1838","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/flora-paris.com.vn\/en\/wp-json\/wp\/v2\/pages\/1838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flora-paris.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flora-paris.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flora-paris.com.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flora-paris.com.vn\/en\/wp-json\/wp\/v2\/comments?post=1838"}],"version-history":[{"count":4,"href":"https:\/\/flora-paris.com.vn\/en\/wp-json\/wp\/v2\/pages\/1838\/revisions"}],"predecessor-version":[{"id":1847,"href":"https:\/\/flora-paris.com.vn\/en\/wp-json\/wp\/v2\/pages\/1838\/revisions\/1847"}],"wp:attachment":[{"href":"https:\/\/flora-paris.com.vn\/en\/wp-json\/wp\/v2\/media?parent=1838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}